Shipping & Returns
Orders are processed and shipped once full payment has been cleared. Whilst we endeavour to have your order to you within 2 to 3 working days, this can be delayed due to a number of reasons beyond our control, including remote delivery locations, public holidays, and shipping busy periods eg. Christmas. If the item you are ordering is needed by a deadline, please contact us prior to placing the order, to confirm that we will be able to expedite your order in the timeline required .
We will replace any items which are, in some way, defective in workmanship or materials or damaged after seeing photographic proof of damage via email. You must notify us the damage or defect within 48 hours of receiving your item, this is to prevent people trying to have items replaced which they have damaged well after they have received the item. Once you have contacted us within the 48 hour period you can return the item within 14 days of receiving it, in its original packaging and condition for replacement or refund. Return shipping will be paid for by Global Gear, for any item being returned due to manufacturing fault or damage. Otherwise, shipping is the customers responsibility, and non-refundable.
Returns and Exchanges
You may contact us within 30 days of receiving your item to return or exchange your item for something else if you change your mind, the item must be returned in its original packaging and condition for replacement. Please email us at firstname.lastname@example.org prior to returning any item for an exchange within 30 days. Items must be returned in the original packaging and condition. Please include a copy of your invoice and our RA form with the return. After the 14 day return period, Global Gear reserves the right to accept or deny merchandise returns for store credit. Global Gear will not accept any returns that have been damaged by the customer. Any alterations, use, or damage occurring after the item leaves our facilities will void our liability to accept the return of such item. Any such returns will be sent back to the customer at the customer’s expense. A store credit is the only option for change of mind returns or cancellations due to payment fees we incur.
Neither Godlike Fitness its owners or suppliers accept any responsibility or liability for any loss, damage, or injury resulting from the use of any products sold. Use is at consumer’s risk. Liability is limited solely to replacement of faulty merchandise.. All orders must be prepaid. All items subject to availability. There is a 15% re-stocking fee on any frivolous return. Custom orders are non-refundable. Shipping costs are non-refundable. We reserve the right to charge a twenty-five dollar administrative fee on cancelled orders. Payment for an order constitutes implied agreement with and adherence to these terms..
How do we send your item?
We use TFM Express for the heavier items and Australian registered post for items under 20kg. Any order you make with us will have the tracking number uploaded to your account on our site once the order ships out, you will also get an email from out freight control system with your tracking number. To track you item simply log into your account and check your previous orders.